Frequently asked questions

Simply pull your cowzi out of its bag, inflate the two parts and lay your cowzi on the front tablet and against the front seat. If you need to adjust the height, detach the torso pillow, and simply place it at the correct height.  You can also make yourself more comfortable by inflating more or less the two inflatable parts. Once you’ve enjoyed your rest, just open both valves, fold the cowzi and insert it in its bag. Your adjustment of the height will remain valid for the next use. The comfortable cotton collar can be easily removed to be washed. For more detail simply scan the qr code for the demonstration video, first use and assembly and how to reuse and store the cowzi.

Yes, your cowzi doesn’t contain any metal or sharp parts and won’t alert the security check.

Our cowzi is designed to be inflated and deflated and stored in seconds to avoid any inconvenience with regards to other passengers. In our opinion, the use of cowzi will increase the number of satisfied and relaxed passengers which is one of the flight attendants’ first focus.

Yes, the cowzi is designed to be used comfortably with the front seat is in any position.

Your cowzi will automatically adapt its angle to follow the front seat’s angle.

You may wake up, or not, as the angle of your cowzi will change. For having taken the plane in economy coach hundred times, we have observed that once a passenger has adopted a seat incline, it is rare that he make a change, except if requested by Flight attendant for safety reason or to enjoy a meal, which you probably don’t want to miss too.

You should try to adjust the height of your cowzi in order to balance the pressure on your front and your chin equitably. Try to add or reduce the pressure of both pillows. By inflating the arm pillow only at 3/4 of the volume for example, you can reduce the height of your arm position and increase the incline position of your upper body slightly towards the front seat.

Comfort is appreciated differently by everyone. We noticed that inserting the courtesy pillow under your thighs or between the seat and the lower part of your back will help you to find a good relaxing position on the cowzi. The temperature is sometime cool overnight, so be sure not to wake up because you are feeling cold. Eye masks or ear pads may also be used.

Normally yes, unless directed otherwise by the flight attendant for safety reasons.

Yes, you can use headphones of any size while enjoying your cowzi. Furthermore, the face cocoon is designed to darken your rest zone and give you privacy. You can also wear a sleeping mask. And by laying your smartphone or you tablet on the arms pillow, you can watch videos or play games while resting!

Yes, the detachable face cover can be put in the wash machine at low temperature using a gentle program. The two pillows, the plate and the bag can be washed with warm water using a soft rag.

Unfortunately, not. The material used is a first quality flocked PVC who should give you under normal use, plenty of resting hours.

Cowzi is made out of PVC, an extremely strong polymer thermoplastic and proven material that is best suited for the purpose of the product. The manufacturing process used in the production of the cowzi allows optimal quality in order to obtain a product with a maximized lifespan.

PVC is recyclable using special process. The type of material and an encouragement to recycle will be clearly indicated on the packaging.

As a thermoplastic, PVC has long molecules with “side chains” that are difficult to break down. The durable, flexible nature of PVC plastic makes it a great option for inflatable products

With the addition of EcoPure®, PVC products can be manufactured to biodegrade* at an accelerated rate in landfills without affecting the chemical durability or flexibility inherent in PVC plastic during its useful life.

Today, organic plastic alternatives that meet strict standards (EN 13432) exist. But the production methods aren’t perfectly developed yet. We will continue our efforts to offer you an ecological alternative in the near future and will regularly inform users of the evolution of the product and any useful tools and practices to reduce the impact on the environment

* Biodegradation rates of EcoPure®-treated plastic materials measured according to the ASTM D5511 test method. Tests are generally conducted using 20% to 30% solids content; solids content in naturally wetter landfills range from 55% to 65%, while the driest landfills may reach 93%. Actual biodegradation rates will vary in biologically-active landfills according to the type of plastic used, the product configuration, and the solid content, temperature and moisture levels of the landfill.

cowzi is made up of multiple parts. The manufacturing process involves the cooperation of several suppliers. Delays can’t be completely ruled out, especially under special circumstances like the current pandemic. We take all possible measures to minimize this risk. Shipping: Delivery time will vary depending on the region and location we’re shipping to. While we make every effort to ensure prompt delivery, some delays might be beyond our control during the shipping process. Defective products: while we take every measure to ensure a perfect product, no production process is 100% perfect. Should you receive a defective product, please contact us at once and we’ll send you a replacement.

 

We’d love to hear from you! Send us a message or email us.

Route de Chailly 92,
1814 La Tour-de-Peilz, Vaud

Do you have a question or a message? Do not hesitate to reach out to us.

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