Terms and conditions

By using our website, you agree to be bound by the following terms. If you do not agree to them, you may not access or use this website.

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The content of the pages of this website is for your general information and use only and is subject to change without notice from time to time.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain errors or inaccuracies and we expressly exclude liability for any such errors or inaccuracies to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us.

This material includes, but is not limited to, the design, layout, graphics, and appearance. Reproduction other than in accordance with the copyright notice is prohibited, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages.

This website may also include links to other websites. The provided links are for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of Switzerland.

 

 

Warranty

We are sorry if you encounter a problem, cowzi is committed to your complete satisfaction. We will replace any product that is found to be damaged at time of purchase or to have defects in materials or workmanship within 2 years of original purchase date.

If you have an issue with our product, please contact us at warranty@cowzi.com

The warranty does not cover:

 

  • Failures caused by over-inflation,
  • Wear, tears, cuts and punctures obtained during normal use,
  • Fading from exposure to sunlight or weathering,
  • Misuse, abuse and neglect,
  • Impropre storage,
  • Product degradation due to chemicals (e.g. Chlorine, etc.).

In accordance with this warranty, we will:

  • Replace the defective component with a new part, or,
  • Provide you with a full refund at our discretion.

Buyer is responsible to send the cowzi back to our location in Switzerland when directed to do so.

Refund only applies to new, unopened merchandise and can only be processed within 30-days of purchase. We do not credit for shipping fees either to or from the customer if an item or part is returned.

Refunds will be applied to the purchasing credit card/bank account within 10-14 business days of the date the returned merchandise received.

Please take a few minutes to send us an email to warranty@cowzi.com with the required informations below and try to be as detailed as possible when describing your claim so we can clearly understand the issue and provide an adequate response within 72 hours :

 

  • Name of purchase store or website,
  • Date and prove of purchase,
  • Reason for return/exchange,
  • Clear/legible picture and description of the damage,
  • Full name,
  • Complete valid address for return,
  • Valid telephone number.

Once your information is received, we will send you a notification email indicating how to proceed and if the warranty claim is valid.